Shannon Frye
Project Manager/Project Coordinator/Stakeholder Management/Delivery Management
New Business Development/Account Management/Relationship Management
Training/Sales/Revenue Cycle Management/Physician and Provider Support
With a strong foundation in both healthcare and non-healthcare industries, I have successfully navigated various roles, honing my skills in project management, strategic planning, operations management, and business development.
My career journey began with a focus on healthcare administration, working as an Administrative Resident at ProMedica Health System and subsequently in the strategic planning department at Flower Hospital. This experience sparked a passion for ambulatory care management, leading me to transition into medical operations management.
Over the years, I have developed expertise in project management, human resources, new business development, training, and organizational change. I have successfully managed a diverse range of medical practices, including orthopedics, cardiology, women's health, and family practice. During this time I led projects including multiple computer conversions as well a new telecommunications transformation.
While transitioning into pharmaceutical sales due to family commitments, I continued to enhance my hard and soft skills. I gained valuable experience in project management, training, business development, and sales, while also cultivating strong stakeholder relationships. Here I was able to have to help design training skills that included office staff and physicians. At the same time as winning many sales awards I was also supporting the team by being the regional training specialist that included rolling out new CRM as well as continuing education programs.
My role as a Physician Relations Manager at Premier Health Systems allowed me to leverage my skills in strategy development and implementation to promote the system's product lines. This position further refined my abilities as a project and account manager, including regular interactions and presentations with C-suite executives. It is here where I led projects including the creation of new provider onboarding processes, expansion of premier blood and cancer center, and creation of an orthopedic urgent care.
My subsequent role as an Account Executive at TEKsystems focused on supporting the company's core application vertical. I successfully managed project management, scrum and agile, and IT support for nine accounts, solidifying my commitment to a career in project management. I am currently pursuing ongoing education to prepare for the Certified Associate in Project Management (CAPM) and Project Management Professional (PMP) certifications. Additionally, I am exploring scrum and agile methodologies to expand my project management toolkit.
Who am i?
My career journey started in healthcare administration within Health System and then transitioned to the strategic planning department at a major hospital.
This experience ignited my passion for ambulatory care management, which led me to move into medical operations management and project management.
Hobbies
Restoring vintage Star Wars memorabilia.
Pinball
Goals
My goal is to transition into a project manager role where I can effectively support an organization’s strategic initiatives and goals. I am committed to leveraging my skills and experience to drive successful project outcomes and contribute to overall organizational success.
Expertise
Skills
Organization
Management
Business analysis
Requirement gathering
Training
Communication
Comfortable with all audiences
Motivation
Managing up
TEKsystems
- Responsible for growing and maintaining 10 accounts focusing in the healthcare and manufacturing verticals; acting as the liaison between the account and TEKsystems’ IT services and functional role offerings. Experience includes:
- Establishment and growing relationships with key stakeholders at all levels of the organization, from Individual Contributors to C-suite Executives, to build trust and facilitate effective partnerships
- Working closely with key stakeholders to gain better understanding of business drivers and challenges. Presenting tailored solutions that leveraged TEK's strategic partnerships with AWS, Google Cloud, Microsoft, Red Hat, ServiceNow, and Snowflake to effectively address pain points.
- Enhancing account value by providing insights into IT trends and educating partners on market developments including DE&I initiatives.
Premier Health Partners
- As a Physician Relations/Project Manager I responsible for:
- Ensuring clear and concise communications between independent providers and Premier Health Partners.
- Establishing and growing strategic relationships between providers and hospital/system administration.
- Coordinating efforts to align stakeholder expectations, streamline communication channels, and enhance collaboration to meet expectations.
- Leading initiatives to improve physician engagement, facilitated regular consultations, and addressed complex issues impacting healthcare delivery.
- Developing and implementing comprehensive outreach programs and maintaining an extensive network of professional contacts to drive continuous improvement and operational excellence.
NovoNordisk, LLC
- Territory entrepreneur that led a logistics strategy for launching three blockbuster (over $100 million in sales) drugs by developing a plan of identifying stakeholders, tracking results, and adapting changes as needed that resulted in a quick uptake by district thought leaders.
- Collaborated with internal decision makers of independent practices and key offices to implement initiatives, increasing the growth of Diabetes Portfolio as well as helping practices meet quality care and financial deliverables.
- As a regional CRM expert, supported internal stakeholders' business acumen and professional growth by providing guidance on utilizing Novo Nordisk's business and learning systems.
AstraZeneca Pharmaceuticals
- In the role District Business Analyst, developed and implemented new business opportunities, researching and conveying actionable insights of trends resulting in better portfolio opportunities, stakeholder dynamics, and understanding of competitive environment.
- Served as the District Training Champion, collaborating with the training department to implement and execute training initiatives at the district level. Additionally, traveled to the regional business center and national headquarters to provide training to newly hired representatives.
- Selected by the Regional Manager to be a member of the Field Focus Group that worked alongside regional and national sales leaders. Contributed to the improvement of the organization's sales force effectiveness by testing and providing feedback on sales initiatives and support tools.
OrthoNeuro
- Researching local national and local market trends to support recommended new business ventures for capital investment consideration. This included investing in rehabilitation services as well as time-share for MRI services.
- Working with variety of stakeholders to successfully implement, monitor, and adapt programs/projects to ensure success including leading two full medical records and revenue cycle computer conversions. This also included working with internal stakeholders and external vendors to keep the project on time, on schedule, and on budget.
- Regularly met with C-suite Executives to present project/deliverable progression and incorporate any suggestions into project
Franciscan Medical Group/ProWellness
- Managed multiple physician offices including:
- Vandalia Family Medicine Center and Workplace Health – May 1998 – February 1999
- Vandalia Family Practice and Internal Medicine – May 1998 – February 1999
- Ohio Valley Medical Group Family Practice and Pediatrics – December 1997 – May 1998
- Managed multiple physician practices within a multi-specialty Managed Service Organization. I was promoted managing multiple practices within 5 months of joining the organization.
- Responsible for the financial management of the multiple-physician practices. Ran each practice within corporate budgetary guidelines.
- Developed mechanisms for greater physician collaboration. This included holding monthly meetings and creating better reporting structures that resulted in increased physician communication.
Cardiology Associate of Cincinnati Inc.
- Responsible for the efficient operation of an 8-physician cardiology practice. Managed a staff of 25 people that included the Billing and Collections Department, Medical Records Department, and Front Desk Area.
- Implemented, coordinated and managed the practice’s information systems including its billing system and medical records conversion.
Flower Hospital
- Reported directly to the Vice President of Strategic Planning. Was responsible for collecting and analyzing data to help the executive leadership team make informed decisions regarding the hospital’s product lines and search for new business opportunities.
ProMedica Health Systems
- Reported directly to the CEO and President of ProMedica Health Systems. As an administrative resident I worked on a variety of projects under the direction of the systems executive team. This included working within the hospital and the hospital’s ancillary entities including its Physician Hospital Organization (PHO), its managed care entity – Paramount Healthcare as well as Toledo Children’s Hospital. Other projects include:
- Lead Coordinator for a Medical Mission Trip to Ukraine – Responsible for organizing and directing resources for a 30 person pediatric cardiology mission trip. Working with the local media, this trip brought regional media exposure to the system.
MARSHALL UNIVERSITY
Huntington, WV
XAVIER UNIVERSITY
Cincinnati, OH
ProMedica Health Systems
Flower Hospital
Medisync
Now Pri-Med
Cardiology Associate of Cincinnati Inc.
Absorbed by Tri-Health
Franciscan Medical Group/ProWellness
Ohio Valley Medical Group/ProWellness Health Management
Franciscan Medical Center
OrthoNeuro, Inc.
ASTRAZENECA PHARMACEUTICALS
NOVONORDISK, LLC
11/2010 - 01/2021
PREMIER HEALTH
4/2021 - 9/2022
TEKsystems, Inc
9/2022 - Present
